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Frequently Asked Questions: Orders

Has My Order Shipped?

How do I track my order?

How do I get my Order Number?

When will my online order be processed and shipped?

Do multi-item orders ship separately?

Do you include an invoice in the shipping box?

I think I made an item or address order mistake - Can I change my order information?

Can I cancel my Order once it is placed?

How do I request a return authorization (RMA)?

Do you expect any holiday shipping delays?

Does ANTOnline accept phone, fax, email or mail orders?

I did not receive an order confirmation. Was my order submitted successfully?

After I submit an order with, how will I be advised of the order's progress?

I am experiencing some trouble with my shopping cart. What might be wrong?

Why does one item always remain in my shopping cart?

Can I add, change or remove items from my order after it has been submitted?

Is the website secure? What type of security features are utilized to safeguard my information?

Does sell or release my personal information?

Does offer a paper catalog?

May I pay with a Purchase Order?