|Having trouble finding your order number? |
Order Number Examples (must include dashes where applicable and match exact number of digits)
|eBay||123456789012-123456789012 or 123456789012|
Q: What is my order number?
A: It is a transaction identifying number assigned by the website you purchased on.
Q: How can I find my order number?
A: For Antonline orders this number is shown on your onscreen confirmation page and in your order confirmation email. For Amazon and other merchant sites this number is shown on Amazon's (or other merchant's) onscreen confirmation page and in their order confirmation email.
Q: Can I call sales for my order number?
A: No, for transaction , security and to comply with credit card processing regulations, all orders are tracked exclusively by order number. No transaction information can be accessed by sales personnel without a valid order number.
Q: What about the numbers shown on the packing slip? Can these numbers be used to track orders?
A: No, these are internal warehouse routing numbers (We have 7 warehouses and 3 regional Hubs) and are not ties to your order number or order tracking. They are from a separate system and can not be cross-referenced with order information.
Q: This is my last resort - I have tried every number I can think of and nothing seems to work. I must have lost my order number. Can anyone manually search through the millions of order Antonline receives looking for my order? I understand this may not be possible.
A: We can try, but this is a long shot and we won't get back to you if we can't find it. Use this link and enter all the info you can about your order. We will try to find it manually, and get back to you in a few days if we find any info. We have the same order look-up tools we have provided to you, so if you can't find your own order, we might not be able to either. General Contact Link