Maintenance - Replacement - Electronic and Physical Service
Service Description
14x5x1 Business Day
Service Details
Hardware technical support via toll-free phone Monday through Friday from 7:00 a.m. to 9:00 p.m. and Saturday through Sunday from 8:00 a.m. to 5:00 p.m. Central time
Mail-in or carry-in depot repair with repair service usually rendered within one business day after receipt for most common hardware problems
Free software support via phone for 90 days from the date on which the notebook or tablet is purchased
Repair or replacement of defective hardware with factory-refinished parts or products
Overnight parts exchange for in-stock customer-replaceable parts
Provided Support
Replacement Repair or Exchange Phone Support Software Phone Support
Service Availability
14 Hours/Day x 5 Days/Week Phone Support 9 Hours/Day x 2 Days/Week Phone Support
Response Time
1 Day - ( Business Day )
Service Location
Carry-in
Service Duration
2 Year
Product Support
Notebook
Miscellaneous
Additional Information
If an extended warranty is purchased for a notebook or tablet, that extended warranty does not cover batteries, upgrades or
accessories used with the base system.
