Please read carefully, before opening a support ticket.
Most customer questions are covered by the FAQ Section.
Please understand that we get all of our product information contained in our listings from the manufacturer. They provide all of the specific product information, details, and scecifications we have regarding products in our item listings. We have no additional information regarding any products, therefore, we cannot respond to product detail inquiries. The product manufacturer is always the best source for this information.
For return requests (RMA) please use our RMA Form. Or go to http://www.antonline.com and click on the Support menu.
Our Customer Service Support Desk is open M-F, 9:00AM - 5:30PM EST (Eastern Standard Time).
Support Tickets are normally addressed within 1 business day unless the support issue is addressed by FAQ Section or is an RMA issue (i.e. support Tickets opened on Thursday will typically be addressed by close of business Friday and support Tickets opened on Friday will typically be answered by close of business Monday unless covered by FAQ or RMA). Issues addressed in the FAQ section or via the RMA process are not addressed in the support ticket system.
Please do not open multiple support tickets for the same invoice, as only the first ticket opened per issue will be addressed.
It is a transaction identifying number assigned by the website you purchased on.Can I call sales for my order number?
No, for transaction security, and to comply with credit card processing regulations, all orders are tracked exclusively by order number. No transaction information can be accessed by sales personnel without a valid order number.What about the numbers shown on the packing slip? Can these numbers be used to track orders?
No, these are internal warehouse routing numbers (We have 7 warehouses and 3 regional Hubs) and are not tied to your order number or order tracking. They are from a separate system and cannot be cross-referenced with order information.This is my last resort - I have tried every number I can think of and nothing seems to work. Can anyone manually search through the millions of orders antonline.com receives to look for my order? I understand this may not be possible.
We can try, but this is a long shot and we won't get back to you if we can't find it. Email firstname.lastname@example.org and enter all the information you can about your order, including the website you purchased through, the email address associated with the order, the shipping address and zip code, and the name on the order. We will try to find it manually, and get back to you in a few days if we find any info. We have the same order look-up tools we have provided to you, so if you can't find your own order, we might not be able to either.
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