Q: This is my last resort - I have tried every number I can think of
and nothing seems to work. I must have lost my order number. Can anyone
manually search through the millions of order Antonline receives looking
for my order? I understand this may not be possible.
A: We can try, but this is a long shot and we won't get back to you if
we can't find it. Enter all the info you can about your order. We will
try to find it manually, and get back to you in a few days if we find any
info. We have the same order look-up tools we have provided to you, so
if you can't find your own order, we might not be able to either.
Q: What constitutes a volume quote?
A: Usually a volume quote would be 100+ units of the same inexpensive
item (less than $100) or 10+ of a very expensive item (more than $1000).
Q: How much can I save on a volume quote?
A: All antonline products are priced at wholesale levels (most at 1%
over cost) and many are promotional or closeout items sold at or below
cost. No discount is possible for most items - regardless of quantity
purchased. Most commonly, shipping cost can be reduced by 25% to 50% on
volume purchases. This is normally the only discount possible. If no
discount is possible, we will not reply to quote request.
Q: When can a server specialist call me to discuss options or help with
A: An Atlanta based server specialist will call you M-F, 9:00 AM - 5PM,
Eastern Standard Time.
Q: Can I request a custom server configuration not found on the website?
A: All of the most common and best selling server configurations are
listed on Antonline.com in the server section. More that 1000 base model
custom servers are available with more than 1,000,000 different possible
custom server configurations. All have been thoroughly tested to insure
perfect operation. Usually even the most discriminating customer can
find a online configuration that meets their needs. That said, when we
receive a special request - such as adding a new PCI card to a specific
server, we try to accommodate if possible. Additionally, for volume
server purchases (50 + units), new base server configs can be generated.