Returns

Returns Must Meet ALL Applicable Criteria

If your returned product does not match the return criteria below, or does not match the condition, description, or details of your RMA request, it will be rejected by our Returns Warehouse and returned to you. Consequently, your right to request an RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping fees incurred by antonline. By requesting an RMA and/or shipping a return in violation of this policy, you hereby agree to accept our shipment of the product back to you and to the payment of all shipping costs to and from our Returns Warehouse. Our arrangements with suppliers and manufacturers allow us no room to make exceptions.

Basic Criteria

All returns must include the following:

  • Original packaging (manufacturer's box, Styrofoam, plastic bags, etc.)

  • Original, intact UPC barcode and serial number (where applicable).
    Do not cut out the UPC code until you have examined and tested the product to your satisfaction. Removal of the UPC code or serial voids any possibility of return regardless of RMA or credit request status.

  • Valid Return Merchandise Authorization number (RMA) printed on the shipping label.
    The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your expense.

  • Original packing slip.
    Do not mail or dispose of the packing slip until you have examined and tested the product to your satisfaction.

  • The return must be complete and include all accessories in like-new condition (transformers, antennas, remote controls, batteries, software disks, cables, chargers, etc.)

  • Manufacturer documentation (manuals, warranty cards, registration information, etc.)

Basic Return Policy

  • Unless otherwise stated below, you have 30 days from the date of your order delivery to obtain a valid RMA from our website. Once an RMA is issued you have 14 days to return the product to us. RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per product. Once the RMA expires, you may no longer be eligible to return your product.

  • If you are ineligible for an RMA, please contact the manufacturer directly or check any applicable warranty you might have for other potential return opportunities. Note that we have no control over the policies of the manufacturer or other entities related to your product, and thus cannot guarantee their return policies.

  • Upon our acceptance of the merchandise in like-new condition, and in strict conformance with the basic criteria and basic returns policy listed above, the purchase price will be credited back to the purchaser for the original purchase in accordance with the payment method used for purchase. Please allow up to 14 days from shipment for your return to arrive at our Returns Warehouse.
    Note: Delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.

  • The risk of loss for the product being returned shall be with the purchaser at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you.

Non-Returnable Products

There are a small number of custom order products that are not returnable to antonline under any circumstance which must be returned directly to the manufacturer for any warranty service. These products are clearly labeled as non-returnable in the product description.

Returned Items Refund Policy

Orders returned complete in New Condition with all packaging and item materials and manuals that can be resold as new are refunded. Shipping and processing charges apply. Restocking charges may apply on an item by item basis.

Orders returned missing some of the order items, but the portion returned is still re-sellable are partially refunded. Shipping and processing charges apply.

Orders returned in user damaged condition or without all items, packaging, item materials and manuals that cannot be resold are refused and returned to the purchaser. If a customer refuses delivery of the returned item, the item is disposed of by the shipping carrier, but the customer is still charged for that item and will not be entitled to a refund.

Orders returned with a DOA (defective on arrival) product in complete, New Condition, with all packaging and item materials and manuals, are refunded in full. This policy and any type of warranty, express or implied, will be nullified if the product is modified or if the chassis broken open, repaired or tampered with in any way.

Atlanta Network Technologies reserves the right to test the returned DOA product. If the condition of the product is misrepresented by the customer, then the normal return policy terms listed above apply.

RMA Submitted



RMA Request Form

Order Number:
must include dashes (if applicable) and match exact number of digits
Shipping Zip Code:


Order Lookup FAQ

What is my order number?

It is a transaction identifying number assigned by the website you purchased on.

Can I call sales for my order number?

No. For transaction security, and to comply with credit card processing regulations, all orders are tracked exclusively by order number. No transaction information can be accessed by sales personnel without a valid order number.

What about the numbers shown on the packing slip? Can these numbers be used to track orders?

No. These are internal warehouse package routing numbers, which may come from one of several warehouses and/or regional hubs. They are generated by separate, isolated systems and are not associated with your order information.

This is my last resort - I have tried every number I can find and nothing seems to work. Can anyone manually search through the millions of records for my order?

We can try, but without the order number, this may not be possible. Our staff members use the same order look-up tools we have provided to you, so if you are not able to find your order, understand that we might not be able to either.
Send an email support@antonline.com with as much information you can about your order. Include the website you purchased your order through, the email address on the order, the complete shipping address and zip code, the name on the order, and any additional information you have.
You will only receive a response if someone was able to find the order. This can be a long process involoving several warehouses, datacenters, and regional hubs, including our vendor, courier, and marketplace parters - so please be patient. If you have not received a response after 5 business days, we were not able to find your order.

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