Support Ticket

Order Number:
must include dashes (if applicable) and match exact number of digits
(Or enter packing slip PO Number):
Shipping Zip Code:
Email address:
What is your issue?:

Support Ticket FAQ

Please read carefully, before opening a support ticket.

Most customer questions are covered by the FAQ Section.

Please understand that we get all of our product information contained in our listings from the manufacturer. They provide all of the specific product information, details, and specifications we have regarding products in our item listings. We have no additional information regarding any products, therefore, we cannot respond to product detail inquiries. The product manufacturer is always the best source for this information.

For return requests (RMA) please use our RMA Form. Or go to and click on the Support menu.

Our Customer Service Support Desk is open M-F, 9:00AM - 5:30PM EST (Eastern Standard Time).

Support Tickets are normally addressed within 1 business day unless the support issue is addressed by the FAQ Section, or it is an RMA issue. (i.e. support Tickets opened on Thursday will typically be addressed by close of business Friday and support Tickets opened on Friday will typically be answered by close of business Monday unless covered by FAQ or RMA). Issues addressed in the FAQ section or via the RMA process are not addressed in the support ticket system.

Please do not open multiple support tickets for the same invoice, as only the first ticket opened per issue will be addressed.

Order Lookup FAQ

What is my order number?

It is a transaction identifying number assigned by the website you purchased on.

Can I call sales for my order number?

For transaction security, and to comply with credit card processing regulations, all orders are tracked exclusively by order number. No transaction information can be accessed by sales personnel without a valid order number.

Add To Cart To See Price

The "Add to Cart to See Price" message indicates an additional discount is in effect, and this discount is calculated in the Shopping Cart.

You can see this price by adding this item to your shopping cart.

Please be assured that simply adding an item to your cart does not obligate you to buy it--you can always delete the item from your cart if you decide not to purchase it.